At Kalyan Home Appliances, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your options.
Conditions for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also be accompanied by proof of purchase, such as a receipt or order confirmation.
Some products may have specific return requirements or restrictions, so please refer to the product description or contact our customer service team for more information.
How to Initiate a Return
To initiate a return, please contact our customer service team within 30 days of receiving your order. Our representatives will guide you through the return process and provide you with a return authorization number (RMA) and instructions for returning the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. Kalyan Home Appliances is not responsible for any lost or damaged returns during transit.
Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Kalyan Home Appliances is nothing short of exceptional.
Policy Updates
Kalyan Home Appliances reserves the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.